ISD Dubai Sports City and its affiliated entities and brands (together referred to as “ISD”, “we”, “our” or “us”) are committed to protecting the privacy of individuals who interact with us, including through our websites, mobile applications, digital platforms, and at our events, facilities, and academies.
This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, and the rights and choices you have regarding your information. By engaging with ISD, using our services, or accessing any of our websites or platforms, you agree to the practices described in this Privacy Policy.
We encourage you to review this policy regularly, as it may be updated from time to time. The most current version will always be available on our official websites.

1. Scope of This Policy

This Privacy Policy applies to all services provided by ISD Dubai Sports City and its group companies, including but not limited to:

• • Academies (e.g., LaLiga Academy Dubai, ISD Tennis Academy)
  • Events and Sports Programs
  • Court, pitch, and facility rentals
  • Membership and loyalty programs
  • eCommerce and ticketing platforms
  • ISD-operated websites and mobile applications

2. Information We Collect

      Information You Provide

We collect information you voluntarily provide when you:

• • Register for programs, memberships, or events
  • Book facilities or make purchases
  • Subscribe to newsletters or marketing content
  • Participate in surveys, contests, or promotions
  • Contact us with inquiries or customer support requests

This may include your:

• • Name
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • Nationality
  • Emergency contact details
  • Payment details (processed securely via third-party providers)
  • Preferences and interests
  • Parent or guardian information (for minors)

 Automatically Collected Information

When you interact with our websites or mobile apps, we automatically collect certain technical information, including:

• • IP address
  • Browser type and version
  • Device information
  • Location data (if enabled)
  • Site usage behavior via cookies and similar technologies

You may disable cookies in your browser settings; however, this may affect your experience on our websites.

Third-Party and Social Media Data

If you log in or connect via social media (e.g., Facebook, Instagram), we may collect relevant information from those platforms in accordance with their terms and your privacy settings.
We may also receive demographic or marketing-related data from third-party providers to help us better understand our audiences and improve services.

3. How We Use Your Information

We use your personal information to:

• • Provide services, programs, and event access
  • Manage bookings, payments, and customer accounts
  • Communicate with you regarding your registration, updates, or customer service inquiries
  • Send marketing communications with your consent
  • Analyze site usage and improve our digital offerings
  • Personalize content, offers, and experiences
  • Ensure the safety and security of our venues, systems, and users
  • Comply with legal obligations

4. Marketing and Communications

You may opt-in to receive promotional communications from ISD. You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us.
We may also use anonymized data to understand our audience and improve marketing strategies.

5. Sharing of Information

We may share your information in the following circumstances:

• • With trusted third-party service providers (e.g., payment processors, IT support, marketing agencies) solely to perform services on our behalf
  • Within the ISD group of companies and affiliated brands
  • If required by law, legal proceedings, or to protect our rights or users
  • In the event of a business merger, sale, or reorganization, your data may be transferred as part of the transaction

We do not sell your personal information to third parties.

6. Children’s Privacy

We are committed to protecting children’s privacy. We do not knowingly collect personal data from children under the age of 13 without parental consent. If you believe your child has provided personal data without your consent, please contact us immediately.

7. Security of Data

We implement reasonable technical and organizational measures to protect your personal information. However, no method of online transmission is fully secure. You are responsible for safeguarding your own account credentials and for using secure devices and networks.

8. Retention of Data

We retain personal data as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law, regulation, or contractual obligations.

9. Your Rights and Choices

Depending on your location, you may have the right

• • Access or request a copy of your personal data
  • Request corrections or updates
  • Withdraw consent or object to certain processing
  • Request deletion or restriction of your data
  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at the details below.

10. Third-Party Links and Websites

Our websites may contain links to third-party sites and services not operated by ISD. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated effective date. Continued use of our services after changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:
ISD Dubai Sports City
Phone: +97144481555
Email: info@isddubai.com
Website: www.isddubai.com